Returns from Germany without a label
A buyer in Germany wants to send something back? Book a collection in a few clicks and a DHL courier picks the parcel up from their door. The return goes to the Gepard warehouse and links itself to the original order.
- Collection on the next working day or on a day you choose
- Your buyer doesn't print anything
- Status and DHL tracking number right in GepFlow
- Buyer
- Anna Schmidt, Berlin
- Collection
- next working day
- Destination
- Gepard warehouse, Görlitz
How does it work?
You request it, GepFlow books the collection with DHL and the courier comes to your buyer. No phone calls, no hunting for forms.
Select the order
One order or several at once. The buyer's details are already in the order, so there's nothing to retype.
Book the collection
Pick the next working day or any other day that suits your buyer. GepFlow books the collection with DHL for you.
DHL picks up the parcel
Straight from the buyer's address, with no label to print. All your buyer has to do is pack the item.
The return arrives at the Gepard warehouse
The parcel travels to Görlitz and is automatically matched to your order as a return.
The courier collects the parcel at the buyer's door
Your buyer simply hands over the packed return on the doorstep. No trip to the post office, no searching for a drop-off point, nothing to print.
A label is optional
Your buyer doesn't need a printer. Packing the item is all it takes.
The courier brings the label
For a doorstep collection, the DHL courier should bring the label along and stick it on the parcel.
At a DHL point, a QR code is enough
If your buyer would rather drop the parcel off at a Packstation or a DHL branch, they just show the QR code. The label is printed there.
Prefer a paper label anyway? You can print one, but you don't have to.
Where to find returns in GepFlow
Book a return from Germany right where you're already working.
Order page
The Zwrot z DE button (Return from Germany) in the order header opens a window with the buyer's details and the collection date.
Order list, in bulk
Select your orders from Germany, several at a time if you like, and book all the returns with one click on Zwrot z DE.
New shipment
The Zwrot z Niemiec tile (Return from Germany) is handy when the return isn't tied to an order on your list.
Always know where your return is
From the request to the moment it's received at the warehouse, everything is in one place.
Request status
As soon as you book it, the return shows up in your shipment list.
- RequestedYour request has reached GepFlow.
- In progressWe're booking the collection with DHL.
- Booked with DHLYou see the DHL tracking number and can follow the parcel.
Automatic matching at the warehouse
The parcel arrives at the Gepard warehouse in Görlitz, where it's recognised and assigned to the right order as a return. No manual searching.
- Return expectedThe warehouse knows the parcel is on its way.
- Return receivedThe goods are back in your GepFlow stock.
Book your next return from Germany in GepFlow
A few clicks instead of emails and forms. The DHL courier comes to your buyer.
Frequently asked questions
Didn't find your answer? Write to us at oms@gepflow.com.
Who pays for the return?
You do, as the seller. The collection is charged according to your GepFlow price list, and your buyer pays the courier nothing.
Does the buyer have to print anything?
No. The DHL courier should bring the label along. If your buyer prefers to drop the parcel off at a DHL point, a QR code is all they need.
Which countries can I book returns from?
Germany for now. The parcel goes to the Gepard warehouse in Görlitz.
How long does it take?
The courier collects the parcel on the next working day or on the day you choose when booking. From there it travels the regular DHL route to the warehouse.
Can I book several returns at once?
Yes. In the order list, select several orders from Germany and click Zwrot z DE (Return from Germany).
Where can I see the tracking number?
In the return request and in your shipment list. It appears once the return has the status Booked with DHL.